Student Loans Company appoints Atos as strategic partner
London, UK and Paris, France, September 11, 2020 – The Student Loans Company (SLC) has appointed Atos, a global leader in digital transformation, to support the delivery of improvements to SLC’s customer interface and associated technology infrastructure. Atos will support the development of its Customer Enablement Services, with a focus on application development. This is the first step in a multi-part procurement process to engage strategic partners within SLC’s technology group.
In February, as part of its continued commitment to improve customer service, SLC launched a competitive procurement process to deliver a new strategic partner model. The new approach will see the organization working with a small number of partners to develop, deliver and support its technological heritage and digital services to customers.
The ambitious program will transform the business framework and delivery models used across SLC’s technology park when working with strategic partners, developing enhanced capabilities while delivering better value for money.
Stephen Campbell, CIO at SLC mentionned: “We were greatly encouraged by the range and strength of response from bidders in the first round of this procurement process. The appointment of Atos is the first step in this process as we embark on an ambitious approach to work with a small number of strategic partners to develop, deliver and support our technological heritage and digital services.
“This process reflects our commitment to improving the experience for our customers and we look forward to progressing with further purchases in the months to come. “
Clay Van Doren, CEO, Atos UK and Ireland mentionned: “We are excited about the prospect of our new approach to strategically partnering with Student Loans Company to achieve the transformation of customer interface systems that we seek. This will improve its service and overall offering while ensuring that value is consistently delivered. “
Together with its partners from the Ministry of Education, Decentralized Administrations and Cabinet Office, SLC has developed a procurement strategy that provides the most appropriate and compliant public sector route to market for each batch. of the program, depending on the complexity and stability of the services covered. The second supply is expected to hit the market later in September 2020.
For more information, contact the Student Loans Company press office on 0141 306 2120 / [email protected]
Notes to Editors
The procurement exercise to designate the first partner was conducted via the Crown Commercial Services (CCS) electronic portal on lot 4a of CCS Technology Services 2 (TS2) Framework Agreement.
The student loan company:
– administers student finances on behalf of the UK government and the decentralized administrations of Wales, Scotland and Northern Ireland
– has 9.4 million clients and manages a loan portfolio of over £ 156.5 billion
– processes nearly 2 million student funding requests each year
– disbursed £ 9.4bn in loans and grants to new and existing students, as well as £ 10.5bn in tuition fees to higher and further education providers in the past year
– employs over 3,400 people at sites in Glasgow, Darlington and Llandudno Junction
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and an annual turnover of 12 billion euros. European leader in Cloud, Cybersecurity and High Performance Computing, the Group offers end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. In the UK and Ireland, Atos provides enterprise technology solutions to some of the country’s largest public and private sector organizations. The Group is the global IT partner of the Olympic and Paralympic Games and operates under the Atos, Atos | Syntel and Unify brands. Atos is an SE (Societas Europaea), listed on the CAC40 Paris stock market index.
Atos’ goal is to help shape the future of the information space. Its expertise and services support the development of knowledge, teaching and research in a multicultural approach and contribute to the development of scientific and technological excellence. All over the world, the Group enables its customers and employees, as well as members of companies in general, to live, work and develop in a sustainable manner, in a safe and secure information space.